FAQs

WHAT DOES VINTAGE SWEATSHIRT ENTAIL?

in our VINTAGE collection, we use sweatshirts Michelle found and embroidered, most are from the 80s/90s and are often unbranded and sizing is estimated. They are perfectly worn, comfy and help save the world by reducing waste! 

WHAT SIZE SWEATSHIRT SHOULD I GET?

for the MAMA, CALIFORNIA, and MAKE IT YOURS sweatshirts, see our size guide page. they fit true to size for a fitted look, for a more oversized look, go up one or two sizes. 

for the VINTAGE collections, sizing is unique to each individual sweatshirt and more details are stated in the listing.

HOW DO I CARE FOR MY ITEMS?

for embroidered sweatshirts, wash with like colors with care. air dry for best longevity of your hand embroidered sweatshirt.

CAN I PLACE A CUSTOM ORDER?

yes! please see our MAKE IT YOURS page or contact us and we'll work with you to make it customizable to your needs! all custom orders are final sale. processing times are dependent on the custom order. 

 WHEN WILL MY ORDER SHIP?

processing times can vary with each product, most products are made to order, but we aim to ship your order 3-7 days after the order is placed. custom orders may have a longer processing time. lead times can vary depending on seasonal demand and if longer than 7 days, will be stated on websites announcement bar (top of the website).

CAN I MODIFY OR CANCEL MY ORDER?

email us at info@ellegoldcollective.com within 24 hours of placing order. if you need to change the shipping address please email us within 24 hours. 

HOW DO I RETURN?

please email us at returns@ellegoldcollective.com within 14 days of purchase to receive return instructions. all items are returnable for a refund unless otherwise stated in product description. shipping fees are the responsibility of the buyer.